Privacy Policy

Fibricate LLC | Effective Date: June 5, 2026

1. Introduction

Welcome to fibricate.com (the "Site"), operated by Fibricate LLC ("Fibricate," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our Site, creating an account, submitting any form, or making a purchase, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Name, email address, phone number, and billing/shipping address when creating an account or placing an order
Username and password credentials for account registration (stored securely via Supabase)
Google account information if you choose to sign in via Google OAuth
Payment information (processed exclusively by Stripe; Fibricate does not store your full card number, CVV, or banking credentials)
STL files or other design files you submit for print-on-demand services
Information submitted through inquiry forms, reseller applications, print farm host applications, or other contact forms
Communications you send us, including support requests or feedback

2.2 Information Collected Automatically

When you visit the Site, we and our third-party service providers automatically collect certain technical information, including:

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, links clicked, and referring URLs
Cookie identifiers and similar tracking technologies (see our Cookie Policy)
General geographic location (city/region level, derived from IP address)

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

Google, if you use Google Sign-In (we receive your name, email, and profile photo as permitted by your Google settings)
Stripe, for payment confirmation and fraud prevention signals
Analytics providers such as Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

To process transactions and fulfill orders for printers, filaments, tool kits, warranties, and print services
To create and manage your account on the Site
To process and respond to inquiry forms, reseller applications, print farm host applications, and STL print requests
To send transactional emails (order confirmations, shipping updates, account notifications)
To send marketing communications, if you have opted in (you may opt out at any time)
To improve our Site, products, and services through analytics and user feedback
To detect and prevent fraud, unauthorized access, and other harmful or illegal activity
To comply with applicable laws, regulations, and legal processes
To enforce our Terms and Conditions and other applicable agreements

4. Legal Basis for Processing (US Context)

While the United States does not have a single comprehensive federal privacy law equivalent to the EU's GDPR, we operate in good faith under the following principles:

Contractual necessity: We process data to fulfill orders and provide services you request
Legitimate interest: We process certain data to improve our services and prevent fraud
Consent: We process your data for marketing communications only where you have opted in
Legal obligation: We may process data to comply with applicable law or regulatory requirements

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We share information with trusted third parties who assist us in operating the Site:

Stripe (payment processing) — subject to Stripe's Privacy Policy
Supabase (database and authentication infrastructure)
Google (OAuth sign-in, analytics)
Shipping carriers (to fulfill physical product orders)
Email service providers (for transactional and marketing communications)
Web hosting and infrastructure providers

5.2 Business Transfers

If Fibricate LLC is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you via prominent notice on the Site before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

7. Children's Privacy

Our Site is intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13. Account registration requires users to provide a date of birth, and we technically block account creation for anyone under 13 at the point of registration. This block is enforced server-side. If you are a parent or guardian and believe your child under 13 has circumvented this restriction and provided us with personal information, please contact us at the address below and we will promptly delete such information and terminate the account. Users aged 13 and older may use the Site without parental consent, consistent with the federal Children's Online Privacy Protection Act (COPPA), which applies only to children under 13.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

The right to know what personal information we collect, use, or share
The right to access a copy of your personal information
The right to correct inaccurate personal information
The right to request deletion of your personal information (subject to certain exceptions)
The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information provided in Section 12. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.

9. Cookie Policy

Please refer to our Cookie Policy for full details on our use of cookies and your choices. In summary, we use cookies for essential site functionality, analytics, and marketing. You will be presented with a cookie consent banner on your first visit to the Site.

10. Third-Party Links

Our Site may contain links to third-party websites, including manufacturer websites, partner sites, and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Security

We implement industry-standard technical and organizational measures to protect your personal information, including encrypted data storage via Supabase, secure payment processing via Stripe's PCI-DSS compliant platform, and HTTPS encryption across the Site. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Fibricate LLC
Email: legal@fibricate.com
Website: https://fibricate.com
Mailing address: 3148 Beach Blvd Cicero, IN 46034

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of the Site after any change constitutes your acceptance of the updated policy.