Return Policy

You can return purchased physical products (printers, filaments, and similar hardware) to Fibricate within 30 days of the delivery date. After 30 days, we do not accept returns. Digital products, training modules, and activated warranties are final as described in our Terms.

The item must be unused, undamaged, in the same condition you received it, and in its original packaging. Consumables (including opened filament or fiber spools) may be refused if packaging has been opened. Items showing signs of use, damage, or missing original packaging may be denied or subject to a restocking fee at our discretion.

Before returning an item, contact us at support@fibricate.com with your order details and the reason for the return. We will confirm whether the return is approved and provide return instructions. Do not ship items back without that confirmation. We do not accept returned items that were not authorized in advance.

You are responsible for all return shipping and insurance costs. Pack the item carefully according to our instructions and use a trackable shipping method. You are responsible for any damage or loss in transit. Fibricate does not cover return shipping costs under any circumstances, including defective or incorrect items.

Once your return is received and inspected, we will email you to confirm receipt and whether your refund request has been approved. Missing or used accessories may result in a fee or denial.

For non-defective returns, Fibricate charges a restocking fee equal to 10% of the original purchase price of each item returned. This fee is deducted from your refund.

If a refund is approved, a credit will be applied to your original method of payment within 7–10 business days after we receive and inspect the returned item. Your bank or card issuer may take additional time to post the credit.

Questions about returns: support@fibricate.com